Refund policy

Effective Date: September 14, 2026

At Egor’s Garage / egtuning.com, we stand behind the quality of the products we sell and work hard to provide our customers with a straightforward return process. Because many of the products we sell are performance, specialty, and vehicle-specific components, certain restrictions apply.

By placing an order with Egor’s Garage / egtuning.com, you acknowledge and agree to the terms of this Returns & Refunds Policy.

1. Return Period

Return requests must be submitted within 30 days of the date the product was delivered.

Returns requested after 30 days will generally not be accepted.

All returns require prior written approval from Egor’s Garage. Do not ship merchandise back to us without receiving an approved Return Merchandise Authorization (RMA).

2. Return Eligibility

To be eligible for a return, the product must:

Be new, unused, and uninstalled.
Be in resalable condition.
Include all original components, hardware, documentation, accessories, and packaging.
Not have been modified, altered, painted, coated, damaged, or otherwise changed.
Not show signs of installation, use, testing, or vehicle operation.
Be returned with all original labels, stickers, serial numbers, and manufacturer packaging intact.
Be securely packaged to prevent damage during return shipment.

Products that have been installed or attempted to be installed on a vehicle may be considered used and non-returnable, even if the product appears to be in otherwise good condition.

3. Return Authorization / RMA

All returns require an approved Return Merchandise Authorization (RMA).

To request an RMA, contact Egor’s Garage customer support with:

Order number
Customer name
Part number
Reason for return
Photos of the product and packaging when requested

If the return is approved, we will provide return instructions and an RMA number.

The RMA number must be clearly included with the return shipment as instructed.

Unauthorized returns may be refused or returned to the customer at the customer's expense.

Receiving a return does not automatically mean that the return has been approved for credit. All merchandise is subject to inspection.

4. Return Shipping

Unless the return is the result of an error by Egor’s Garage, the manufacturer, or a confirmed defective product covered by an approved warranty claim, the customer is responsible for return shipping costs.

Return shipments should be:

Properly packaged
Insured
Trackable
Protected against damage during transportation

Egor’s Garage is not responsible for products lost or damaged while being returned by the customer.

5. Restocking Fees

Approved returns received within 10 days of delivery may be eligible for a return without a restocking fee, provided the merchandise meets all return requirements.

Approved returns received more than 10 days after delivery may be subject to a 5% restocking fee.

Additional fees may apply if the product requires repackaging or if the original packaging has been damaged or is missing.

A $10 repackaging fee may be charged when merchandise is returned without acceptable original packaging.

Certain manufacturers or products may have higher restocking fees. When applicable, the applicable manufacturer return fee may be passed on to the customer.

6. Non-Returnable Products

The following products are generally non-returnable, unless otherwise approved in writing by Egor’s Garage:

Special-order products
Custom-built or custom-manufactured products
Made-to-order products
Products specifically configured for a customer's vehicle
Products that have been installed or used
Electrical and electronic components
ECU/DME/TCU modules and programming products
Engine internals
Turbochargers and superchargers
Turbocharger and supercharger kits
Fuel system components
Certain suspension components, including coilovers
Performance software, tuning files, licenses, or digital products
Products with broken or removed seals
Products missing serial numbers or manufacturer identification
Products that cannot be returned to the manufacturer or distributor
Clearance, closeout, or final-sale merchandise when specifically identified as such

Because manufacturer policies vary, additional products may be designated as non-returnable on the product page or at the time of purchase.

7. Special-Order Products

Special-order products are products ordered specifically for a customer and are not normally stocked for general inventory.

Special-order products cannot be cancelled or returned once the order has been placed, unless the manufacturer or Egor’s Garage specifically authorizes the cancellation or return.

If a special-order product is defective, the matter will be handled under the applicable manufacturer's warranty.

8. Manufacturer Warranties

Unless expressly stated otherwise, products are covered by the manufacturer's warranty, not a separate warranty provided by Egor’s Garage.

If a product is defective, Egor’s Garage may require the customer to provide photographs, videos, diagnostic information, installation information, or other documentation before a warranty claim can be submitted.

Warranty claims may require inspection and/or approval by the manufacturer.

A product being returned for a warranty claim does not guarantee that the manufacturer will approve the claim.

If the manufacturer denies the warranty claim because of improper installation, misuse, abuse, modification, racing use, neglect, or another excluded condition, the customer may be responsible for all shipping and related costs.

9. Defective or Incorrect Products

If you receive a product that is defective, damaged, or incorrect, contact Egor’s Garage before installing the product.

If Egor’s Garage shipped the wrong product or made an order fulfillment error, we will work with you to correct the issue.

Do not install a product that appears to be incorrect or damaged.

Installation of an incorrect or damaged product may make the product ineligible for return and may result in additional labor or vehicle damage that is not the responsibility of Egor’s Garage.

10. Shipping Damage

Customers must inspect shipments as soon as they are received.

Any visible shipping damage should be reported to Egor’s Garage within 24 hours of delivery.

Customers should:

Photograph the shipping box before opening it.
Photograph all damage to the packaging.
Photograph the damaged product from multiple angles.
Retain all original packaging and shipping materials.
Contact Egor’s Garage immediately.

Failure to retain the original packaging may interfere with our ability to file a claim with the carrier.

For freight/LTL shipments, customers should inspect the shipment before signing for delivery and note any visible damage on the delivery receipt/Bill of Lading.

11. Refused Shipments

Customers should not refuse delivery of an order without first contacting Egor’s Garage.

If a shipment is refused and returned to us by the carrier, the customer may be responsible for:

Original shipping charges
Return shipping charges
Carrier fees
Reshipment charges
Any applicable restocking fees

Refusing delivery does not automatically constitute a return authorization.

12. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of:

Incorrect address
Missing apartment/unit number
Customer refusal
Failed delivery attempts
Customer-requested carrier changes
Other customer-provided shipping errors

the customer may be responsible for all applicable return and reshipment charges.

13. Fitment

Vehicle fitment is ultimately the customer's responsibility unless Egor’s Garage has specifically confirmed fitment for the customer's vehicle.

We strongly recommend verifying:

Year
Make
Model
Trim
Engine
Drivetrain
Transmission
Production date
VIN, when applicable

before purchasing.

Some performance products may require additional vehicle modifications, supporting hardware, software, tuning, or installation requirements.

A product that does not fit because the customer selected the incorrect application is not considered defective.

For certain products, Egor’s Garage may require VIN verification before processing an order.

14. Installed Products

We strongly recommend test-fitting and verifying all parts before permanent installation, modification, painting, powder coating, wrapping, cutting, drilling, or other alteration.

Once a product has been installed, modified, or altered, it may no longer qualify for a standard return.

Egor’s Garage is not responsible for labor costs, installation costs, removal costs, vehicle downtime, diagnostic costs, towing costs, or other expenses associated with a product that is subsequently determined to be incorrect, defective, incompatible, or unsuitable for the customer's vehicle.

15. Refunds

Once an approved return is received, the product will be inspected.

If the return meets all requirements, the refund will be issued to the original payment method, less any applicable:

Restocking fees
Repackaging fees
Original shipping charges, where applicable
Return shipping charges
Manufacturer fees
Other non-refundable charges

Refund processing times may vary depending on the payment provider and financial institution.

Egor’s Garage does not guarantee that refunds will appear in a customer's account within a specific number of business days after the refund is issued.

16. Exchanges

Exchanges are subject to product availability and manufacturer/distributor policies.

In many cases, the original product must first be returned and approved before a replacement can be shipped.

Price differences, shipping charges, restocking fees, and other applicable charges may apply.

17. Manufacturer Return Policies

Because Egor’s Garage sells products from numerous manufacturers and distributors, individual manufacturers may impose additional return restrictions, fees, or requirements.

Where a manufacturer or distributor has a more restrictive return policy, that policy may apply to the customer's order.

Egor’s Garage reserves the right to pass applicable manufacturer or distributor return fees to the customer.

18. High-Value and Performance Products

High-value performance products may be subject to additional verification before an order is processed.

Depending on the order, Egor’s Garage may require:

Billing address verification
VIN verification
Additional fitment confirmation
Customer identification
Signature-required delivery
Fraud review
Additional order verification

These requirements are intended to protect both the customer and Egor’s Garage from fraudulent transactions and costly fitment or shipping errors.

19. Chargebacks

Customers agree to contact Egor’s Garage and provide us with a reasonable opportunity to resolve any order, shipping, product, warranty, or return issue before initiating a payment dispute or chargeback.

Initiating a chargeback for merchandise that has been received, installed, used, or otherwise retained while simultaneously seeking a refund through Egor’s Garage may be considered a violation of these terms.

Nothing in this section limits any rights provided to consumers by applicable law.

20. Return Policy Does Not Limit Manufacturer Warranty Rights

This return policy governs voluntary returns and exchanges.

It does not eliminate or replace any rights the customer may have under an applicable manufacturer's warranty or mandatory consumer protection laws.

21. Policy Changes

Egor’s Garage reserves the right to modify this Returns & Refunds Policy at any time.

The policy in effect at the time an order is placed will generally govern that order, subject to applicable law and manufacturer requirements.

22. Contact Us

To request a return or warranty claim, please contact Egor’s Garage / egtuning.com Customer Support before shipping any product back.

Please have your order number and product information available so we can process your request as quickly as possible.

All returns must be approved before shipment.