Shipping policy

Shipping Policy

Effective Date: September 14, 2026

Egor’s Garage / egtuning.com ships automotive parts, performance products, accessories, and other merchandise throughout the United States and, when available, to international destinations.

By placing an order with egtuning.com, you agree to the terms of this Shipping Policy.

1. Order Processing

Orders are generally processed during our normal business hours.

Most in-stock orders are processed within 1–3 business days. Processing times may be longer for:

  • Special-order products

  • Manufacturer-direct products

  • Custom products

  • Performance products requiring additional verification

  • High-value orders

  • Orders requiring VIN or fitment verification

  • Orders requiring fraud/payment review

  • Products awaiting shipment from a manufacturer or distributor

Order processing time is separate from shipping/transit time.

Selecting expedited shipping does not necessarily mean the order will ship the same day.

If an order requires additional verification, processing will not begin until the required information has been received and approved.

2. Shipping Methods

Available shipping methods are displayed during checkout and may vary based on:

  • Product

  • Destination

  • Package dimensions

  • Package weight

  • Shipping carrier

  • Manufacturer

  • Distributor

  • Availability

  • Freight requirements

Available carriers may include UPS, FedEx, USPS, freight/LTL carriers, or other transportation providers.

Egor’s Garage reserves the right to select or change the carrier when necessary to fulfill an order.

3. Shipping Estimates

Shipping dates and delivery estimates provided at checkout are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be delayed due to:

  • Carrier delays

  • Weather

  • Natural disasters

  • Holidays

  • Address issues

  • Customs

  • Manufacturer delays

  • Distributor delays

  • Inventory shortages

  • Freight delays

  • Vehicle or transportation disruptions

  • Other circumstances outside our reasonable control

Egor’s Garage is not responsible for carrier delays.

4. Expedited Shipping

Expedited shipping refers to the transit service selected from the available shipping options.

Expedited shipping does not guarantee that an order will be processed or shipped immediately.

If an order is delayed before shipment due to product availability, verification, manufacturer delay, or other processing requirements, the expedited shipping service does not guarantee delivery by a particular date.

If you have a time-sensitive order, please contact Egor’s Garage before placing the order.

5. In-Stock vs. Special-Order Products

Products displayed as available may be stocked at:

  • Egor’s Garage

  • A manufacturer

  • A distributor

  • A third-party fulfillment facility

Some products may ship directly from a manufacturer or distributor.

Special-order, custom, made-to-order, and manufacturer-direct products may require additional processing time.

Estimated lead times provided by manufacturers or distributors are not guaranteed.

6. Multiple Items / Multiple Shipments

Orders containing multiple products may be shipped in separate packages or from different locations.

You may receive multiple tracking numbers and deliveries for a single order.

Shipping charges may vary depending on the products purchased and the shipping method selected.

Egor’s Garage is not responsible for additional delivery dates resulting from an order being fulfilled in multiple shipments.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify:

  • Street address

  • Apartment/unit number

  • City

  • State

  • ZIP code

  • Business name, if applicable

  • Phone number

Once an order has shipped, address changes may not be possible.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for:

  • Return shipping charges

  • Carrier fees

  • Original shipping charges

  • Reshipment charges

  • Other applicable costs

8. PO Boxes

Certain products and shipping methods may not be eligible for delivery to PO Boxes.

Large, oversized, heavy, freight, and certain manufacturer-direct shipments generally require a physical delivery address.

If a PO Box is provided for a shipment that cannot be delivered there, Egor’s Garage may contact the customer for an alternate address.

9. Signature Required

For certain high-value, oversized, or fraud-sensitive orders, Egor’s Garage may require a signature upon delivery.

Signature requirements may be imposed at our discretion based on:

  • Order value

  • Product type

  • Shipping destination

  • Payment risk

  • Fraud screening

  • Carrier requirements

The customer is responsible for ensuring that someone is available to receive a signature-required shipment.

10. High-Value Orders

High-value orders may be subject to additional security procedures before shipment.

These procedures may include:

  • Billing address verification

  • Shipping address verification

  • VIN verification

  • Customer contact verification

  • Payment verification

  • Fraud screening

  • Signature-required delivery

  • Shipping to the billing address

  • Additional documentation

Egor’s Garage reserves the right to place an order on hold or cancel an order if the transaction cannot be reasonably verified.

11. Freight / LTL Shipments

Large, heavy, oversized, or palletized products may ship by freight/LTL carrier.

Examples may include:

  • Exhaust systems

  • Large body components

  • Engines

  • Transmissions

  • Large suspension systems

  • Wheels

  • Large aero components

  • Other oversized products

Customers receiving freight shipments should inspect the shipment before signing the delivery receipt whenever possible.

If damage is visible:

  1. Photograph the freight and packaging.

  2. Document the damage with the carrier.

  3. Note the damage on the delivery receipt/Bill of Lading.

  4. Retain all packaging.

  5. Contact Egor’s Garage immediately.

Failure to document shipping damage may make it more difficult to pursue a carrier claim.

12. Shipping Damage

Customers should inspect all packages immediately upon delivery.

If a package appears damaged:

  • Photograph the exterior packaging.

  • Photograph shipping labels.

  • Photograph the interior packaging.

  • Photograph the product damage.

  • Retain all packaging and shipping materials.

  • Contact Egor’s Garage as soon as possible.

Do not install or modify a product that appears to have been damaged during shipping.

Shipping damage should be reported within 24 hours of delivery whenever possible.

Failure to promptly report damage may affect our ability to file a claim with the shipping carrier.

13. Lost Packages

If tracking indicates that a package was delivered but you cannot locate it, contact Egor’s Garage as soon as possible.

We may request:

  • Tracking information

  • Delivery confirmation

  • Photographs

  • Carrier documentation

  • Confirmation from household members or employees

  • Other information necessary to investigate the shipment

Egor’s Garage may work with the carrier to investigate the shipment.

For shipments showing confirmed delivery, Egor’s Garage does not automatically guarantee a replacement or refund.

14. Carrier-Returned Packages

A shipment may be returned to Egor’s Garage because of:

  • Incorrect address

  • Incomplete address

  • Refused delivery

  • Failed delivery attempts

  • Customer unavailable for signature

  • Customer-requested delivery changes

  • Carrier access issues

  • Other delivery problems

If a shipment is returned for a reason attributable to the customer, the customer may be responsible for the applicable return and reshipment costs.

The original shipping charge may not be refundable.

15. Refused Deliveries

Customers should not refuse delivery without first contacting Egor’s Garage.

Refusing a shipment does not automatically constitute a return authorization.

If a shipment is refused and returned to Egor’s Garage, the customer may be responsible for:

  • Original shipping charges

  • Return shipping charges

  • Carrier fees

  • Reshipment charges

  • Restocking fees

  • Other applicable costs

Returns remain subject to our Returns & Refunds Policy.

16. International Shipping

International shipping may be available for certain products and destinations.

International customers are responsible for all applicable:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • VAT/GST

  • Customs clearance charges

  • Local taxes

  • Other government-imposed fees

These charges are generally not included in the product price or shipping charge unless expressly stated at checkout.

Egor’s Garage is not responsible for customs delays, customs inspections, import restrictions, or additional government charges.

17. International Import Restrictions

Customers are responsible for confirming that products may legally be imported into their country.

Certain automotive performance products may be restricted or subject to special requirements in certain jurisdictions.

Egor’s Garage is not responsible for products being:

  • Delayed by customs

  • Refused entry

  • Seized by customs

  • Returned to sender

  • Subject to additional fees

If a shipment is returned because the customer failed to comply with applicable import requirements, the customer may be responsible for all applicable shipping and carrier charges.

18. Manufacturer-Direct and Distributor Shipments

Some products may be shipped directly from a manufacturer or distributor rather than from Egor’s Garage.

This may occur when:

  • The product is not stocked at our facility.

  • The manufacturer requires direct fulfillment.

  • The product is special-order.

  • The product is oversized.

  • The distributor has the product available for immediate fulfillment.

Tracking information may be provided by the manufacturer or distributor once the shipment has been processed.

19. Drop-Ship Orders

Certain products may be fulfilled directly by a manufacturer or distributor.

When a product is drop-shipped:

  • Packaging may contain the manufacturer's branding.

  • The shipping origin may differ from Egor’s Garage.

  • Transit times may vary.

  • Multiple products from the same order may arrive separately.

The customer's purchase agreement remains with Egor’s Garage unless otherwise expressly stated.

20. Shipping Costs

Shipping charges are calculated based on factors including:

  • Destination

  • Product dimensions

  • Weight

  • Shipping method

  • Carrier rates

  • Freight requirements

  • Oversized-package fees

  • Manufacturer/distributor shipping charges

The shipping charge displayed at checkout represents the shipping method and destination information available to us at the time the order is placed.

Additional charges may apply when a carrier determines that the shipment requires special handling or when the customer provides incorrect shipping information.

21. Free Shipping

When a product or promotion qualifies for free shipping, the offer generally applies only to the shipping method and destinations specifically identified in the promotion.

Free shipping may exclude:

  • Oversized products

  • Freight shipments

  • International orders

  • Remote destinations

  • Additional carrier surcharges

  • Special-order products

Promotional shipping terms may contain additional restrictions.

22. Shipping Delays Caused by Product Availability

If an order contains a product that is temporarily unavailable, Egor’s Garage may:

  • Hold the order until all products are available.

  • Ship available products separately.

  • Contact the customer regarding available options.

  • Cancel and refund an unavailable product.

If a customer requires immediate shipment of available items, additional shipping charges may apply.

23. Customer-Requested Shipping Changes

After an order has been placed, requests to change:

  • Shipping address

  • Shipping method

  • Carrier

  • Delivery instructions

  • Signature requirements

may not always be possible.

If a change is possible, additional charges may apply.

Once a package has entered the carrier's network, Egor’s Garage cannot guarantee that a requested change can be completed.

24. Delivery to Businesses

Customers shipping to a business address are responsible for ensuring that the receiving business is able to accept the shipment.

Egor’s Garage is not responsible for packages accepted by:

  • Reception desks

  • Shipping departments

  • Employees

  • Security personnel

  • Building management

  • Mailrooms

  • Other authorized or unauthorized persons at the delivery location

Customers should use a secure shipping address for high-value orders.

25. Installation Before Inspection

Customers must inspect products before installation.

Installing a product constitutes acceptance that the customer has had an opportunity to inspect the product.

Do not install products that appear:

  • Damaged

  • Incorrect

  • Incomplete

  • Different from what was ordered

  • Incompatible with the vehicle

Installation, modification, painting, cutting, drilling, coating, or other alteration of a product may affect eligibility for a return or warranty claim.

26. Labor and Other Expenses

Egor’s Garage is not responsible for costs associated with:

  • Vehicle rental

  • Towing

  • Installation

  • Removal

  • Reinstallation

  • Diagnostic work

  • Lost work

  • Vehicle downtime

  • Additional labor

  • Storage

  • Dealer fees

  • Other expenses resulting from shipping delays or product issues

Unless expressly agreed to in writing, shipping liability is limited to the applicable product and shipping transaction.

27. Returns Related to Shipping

Shipping-related returns are subject to our Returns & Refunds Policy.

Customers should not send products back without first obtaining return authorization.

Unauthorized returns may be refused.

28. Carrier Claims

When appropriate, Egor’s Garage may file a claim with the applicable shipping carrier for lost or damaged merchandise.

Carrier investigations may take time to complete.

Customers agree to reasonably cooperate with requests for photographs, documentation, statements, or other information necessary to process a claim.

29. Force Majeure

Egor’s Garage is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Government actions

  • War

  • Terrorism

  • Labor disputes

  • Carrier disruptions

  • Transportation disruptions

  • Supply-chain disruptions

  • Manufacturer shutdowns

  • Distributor disruptions

  • Internet or technology failures

  • Other events beyond our reasonable control

30. Policy Changes

Egor’s Garage reserves the right to modify this Shipping Policy at any time.

The policy in effect at the time an order is placed will generally apply to that order, subject to applicable law.

31. Contact Us

For questions regarding shipping, tracking, delivery, damaged shipments, lost packages, or shipping changes, please contact:

Egor’s Garage
Website: egtuning.com

Please provide your order number when contacting customer support regarding an existing order.

Customer Acknowledgment

By placing an order through egtuning.com, you acknowledge that:

  • Shipping and delivery dates are estimates unless expressly guaranteed.

  • Some products may ship from manufacturers or distributors.

  • Some orders may arrive in multiple shipments.

  • High-value orders may require additional verification or signature confirmation.

  • You are responsible for providing an accurate shipping address.

  • You should inspect products before installation.

  • Shipping damage should be documented and reported promptly.

  • Returns are subject to the Egor’s Garage Returns & Refunds Policy.